Terms and Conditions

S H I P P I N G     I N F O 

HONG KONG orders

-       Delivery with SF Express

·      Delivery feeHK$22

·      Free delivery for any order over HK$499  

·      Arrivals in 2-6 working days

·      HK commercial and industrial address or SF service points only
SF Stations, SF Service Centres, EF Lockers, 7-eleven or Circle K, Residential & Remote addresses surcharge are not included

·      Residential AddressSF Express Residential Surcharge (HK20) should be paid by customer on delivery arrival

·      Remote AreaSF Express Remote Area Surcharge (HK30) should be paid by customer on delivery arrival

-       Occasionally, an item will be out of stock and may not ship immediately.  Our team will notify you if there are problems with an order.

MACAU orders

-       Delivery with SF Express

·      Delivery feeHK$30

·      Free delivery for any order over HK$499  

·      Arrivals in 5-10 working days

-       Occasionally, an item will be out of stock and may not ship immediately.  Our team will notify you if there are problems with an order.

Please contact and email our team for any shipping related questions at wakingbeehk@gmail.com.


R E T U R N   &   E X C H A G E   P O L I C Y 

 

For any products purchased from WakingbeeHK website which you need to return and exchange, please contact us via email wakingbeehk@gmail.com within 7 days after delivery arrivals.   

-      To help expedite the issuance of a replacement, please provide the following information with your pictures:

·      Your Order Number

·      Clear Photos of your defected products

·      Reason for return and exchange

·       Your delivery address for return

-      Any return and exchange will be accepted, except

·      Application of return & exchange after 7 days from order arrivals

·      Price Tag is removed

·      Color difference of products from website photo

·      Any artificial damage of products

·      Non-quality problem of product

·      Discounted products

-      Forany application that fit the return & exchange policy, we will contact you shortly and arrange on returning shipment. The exchange product will be shipped out by SF express once we have received the returning product”

·      If it is product quality problem  OR  un-matched product delivered
The return & exchange will be free

·      If it is relating to a reason of personal issue (eg. Style exchange, color exchange or size exchange)
You will have to pay all the shipping fee on return & exchange

-       If the product to be replaced is out of stock, you can/may exchange another product with the same value.

-       Product in each order can only be exchanged once, exchanged products cannot be return and exchange for a second time.

-       Weonly accept product exchange or refund as store credits to your shopping account at any circumstances. No cash, bank transfer, credit card, paypal or any other kind of payment method for refund would be accepted.

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Disclaimer Clause

| Wakingbee HK will not be responsible for any problem caused by improper usage of products by customers.

| Wakingbee HK reserve the right to pause, revise or cancel any terms & conditions with notification.